[For my record]

I also need to state this for my own records.

At vivint, which is where I work now, they are dead set on customer service.  The idea is when you pick up the phone you have 4 things.

the name vivint.
Your name.
Department name/ Protect
and a statement of ownership.

They do NOT want you saying "thank you for calling...." like every other center does.

My opening is:

Thank you for trusting Vivint to protect your home and family.  My name is Laura, and I'm with the customer care department, how may I help you today?

I sat next to James today.

I heard, as I was on the phone with my own customer....

"thank you for calling.. I uh. Dang it. To protect i mean.... Just go ahead."

I know for a fact I said something that caught James' attention and he was caught off guard with this wording.  I leaned over to ben, who was listening in on the call, and said, what just happened.  James is really good at this stuff, but here's how the conversation went:

Thank you for calling... I uh..  "  <-Bad Idea, must... fix, oh wait, keep going.
Dang it.
to protect... I mean.

Customer: Uh...

James: Oh, just go ahead.

I could NOT stop laughing, and neither could he.  It was a blast.  I LOVE working at Vivint.  I have all my friends on the floor with me.

I'll do a post about everything that happens there.  #soon.