[For my record]
I also need to state this for my own records.
At vivint, which is where I work now, they are dead set on customer service. The idea is when you pick up the phone you have 4 things.
the name vivint.
Your name.
Department name/ Protect
and a statement of ownership.
They do NOT want you saying "thank you for calling...." like every other center does.
My opening is:
Thank you for trusting Vivint to protect your home and family. My name is Laura, and I'm with the customer care department, how may I help you today?
I sat next to James today.
I heard, as I was on the phone with my own customer....
"thank you for calling.. I uh. Dang it. To protect i mean.... Just go ahead."
I know for a fact I said something that caught James' attention and he was caught off guard with this wording. I leaned over to ben, who was listening in on the call, and said, what just happened. James is really good at this stuff, but here's how the conversation went:
Thank you for calling... I uh.. " <-Bad Idea, must... fix, oh wait, keep going.
Dang it.
to protect... I mean.
Customer: Uh...
James: Oh, just go ahead.
I could NOT stop laughing, and neither could he. It was a blast. I LOVE working at Vivint. I have all my friends on the floor with me.
I'll do a post about everything that happens there. #soon.
At vivint, which is where I work now, they are dead set on customer service. The idea is when you pick up the phone you have 4 things.
the name vivint.
Your name.
Department name/ Protect
and a statement of ownership.
They do NOT want you saying "thank you for calling...." like every other center does.
My opening is:
Thank you for trusting Vivint to protect your home and family. My name is Laura, and I'm with the customer care department, how may I help you today?
I sat next to James today.
I heard, as I was on the phone with my own customer....
"thank you for calling.. I uh. Dang it. To protect i mean.... Just go ahead."
I know for a fact I said something that caught James' attention and he was caught off guard with this wording. I leaned over to ben, who was listening in on the call, and said, what just happened. James is really good at this stuff, but here's how the conversation went:
Thank you for calling... I uh.. " <-Bad Idea, must... fix, oh wait, keep going.
Dang it.
to protect... I mean.
Customer: Uh...
James: Oh, just go ahead.
I could NOT stop laughing, and neither could he. It was a blast. I LOVE working at Vivint. I have all my friends on the floor with me.
I'll do a post about everything that happens there. #soon.
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